All of our products are made in small batches and hand packaged to ensure the highest quality is maintained, therefore returns or exchanges will not be offered for the reason of general dissatisfaction. We encourage you to contact us prior to ordering if you have questions on any products. Our products are described as accurately as possible and we have listed all of the ingredients on our website so please read the ingredient list to uncover any potential sensitivities. Please make sure you are aware of what you are purchasing and take the “no refund policy” into consideration before you buy. If we do approve a return, there is a $5 charge for the shipping label, but it is waived for an exchange.
We are also happy to send samples of any in stock products with an order at your request. Please specify which samples you would like to try in the Notes section at checkout. We’ll be delighted to include them with your order.
We will gladly replace any damaged or defective items immediately. If your order is missing a product, contains a damaged item, or other concern, please email us a detailed note with photographic evidence at firstname.lastname@example.org within 48 hours of delivery.