1. Can we receive customized guidance on a skincare ritual?
Yes! Please email our Beauty Concierge team at firstname.lastname@example.org for a personalized ritual just for you!
2. When will my order ship, and when can I expect it?
Orders are generally processed within 1-3 business days. Overnight orders will be processed the same business day if ordered by 12 pm pst, otherwise they will be processed the next business day. Orders ship from Los Angeles, CA and generally take 5-7 business days to deliver. You will receive tracking information in your shipping confirmation email.
3. Do you offer free shipping?
Yes - for all U.S. orders over $75 USD, Canada orders over $100 USD, and international orders over $200 USD.
4. How long will my products last?
All of our products have a 24-month shelf life, with the exception of the Jasmine Hydrating Mist which has a shelf life of 12 months.
5. Are your products safe during pregnancy?
Our products do not have any contraindications so they are considered safe for use, but please consult with your doctor before trying any new products.
6. What is RANAVAT Rewards?
RANAVAT Rewards is RANAVAT's Loyalty program to reward our loyal community with points towards purchases. You can earn 1 point per $1 spent, with redemptions starting at 100 points ($50 minimum purchase required to redeem points). The RANAVAT referral program allows you to refer a friend to earn $. You can refer a friend and give them 10% off their first purchase of $50+. You will earn $10 in points for every successful referral.
7. Who is in charge of customs duties and taxes?
Customs duties, taxes and fees are included in the purchase price for certain countries, and this is noted at checkout; for these countries, customers are not responsible for any additional duties or taxes.
For other countries, any applicable duties or taxes will be disclosed as a separate line item.
8. For orders shipping to India - please note the below.
The recipient name on international orders shipping to India must match official documents. Customs in India is very strict about KYC documentation. Your order will not be processed through customs if there is a mismatch in documentation, so please ensure that the recipient name on the order matches the KYC document that will be used for Customs verification.
9. What if my order arrives damaged?
We will gladly replace any damaged or defective items immediately. If your order is missing a product, contains a damaged item, or other concern, please email us a detailed note with photographic evidence at email@example.com within 48 hours of delivery.
10. Can I use multiple discount codes in one order?
No, discount codes cannot be stacked; you can only use one per order.
11. Where do you ship?
We ship worldwide except Italy, Mexico and Malaysia
12. What if I have additional questions?
We'd be happy to help! Please email us at firstname.lastname@example.org.