1. Can we receive customized guidance on a skincare ritual?
Yes! Please email our Beauty Concierge team at email@example.com for a personalized ritual just for you!
2. When will my order ship, and when can I expect it?
Orders are generally processed within 1-3 business days. Overnight orders will be processed the same business day if ordered by 12 pm pst, otherwise they will be processed the next business day. Orders ship from Los Angeles, CA and generally take 5-7 business days to deliver. You will receive tracking information in your shipping confirmation email.
3. Do you offer free shipping?
Yes - we offer free shipping for orders over $75 USD in the continental U.S. Please note that this offer does not extend to Alaska, Puerto Rico, and Hawaii. We also ship internationally from our website. We offer free international shipping at different thresholds depending on your location. You can see the free shipping threshold for your location in the top banner on our site and you can select your country from dropdown menu in the upper right corner to shop in your local currency.
4. How long will my products last?
All of our products have a 24-month shelf life, with the exception of the Jasmine Hydrating Mist which has a shelf life of 12 months.
5. Are your products safe during pregnancy?
Our products do not have any contraindications so they are considered safe for use, but please consult with your doctor before trying any new products.
6. What is Royal Rewards?
Royal Rewards is RANAVAT's Loyalty program to reward our loyal community with points towards purchases. You can earn 1 point per $1 spent, with redemptions starting at 100 points ($50 minimum purchase required to redeem points). The RANAVAT referral program allows you to refer a friend to earn $. You can refer a friend and give them 10% off their first purchase of $50+. You will earn $10 in points for every successful referral.
7. Who is in charge of customs duties and taxes?
Customs duties, taxes and fees are included in the purchase price for certain countries, and this is noted at checkout; for these countries, customers are not responsible for any additional duties or taxes.
For other countries, any applicable duties or taxes will be disclosed as a separate line item.
8. For orders shipping to India - please note the below.
The recipient name on international orders shipping to India must match official documents. Customs in India is very strict about KYC documentation. Your order will not be processed through customs if there is a mismatch in documentation, so please ensure that the recipient name on the order matches the KYC document that will be used for Customs verification.
9. What if my order arrives damaged?
We will gladly replace any damaged or defective items immediately. If your order is missing a product, contains a damaged item, or other concern, please email us a detailed note with photographic evidence at firstname.lastname@example.org within 48 hours of delivery.
10. Can I use multiple discount codes in one order?
No, discount codes cannot be stacked; you can only use one per order.
11. Where do you ship?
We ship worldwide except to Spain, Italy, Greece, and Mexico. Some products are also restricted by customs in Peru, Argentina, Chile, Algeria, Indonesia, Malaysia, Turkey, Uruguay, Venezuela, and Vietnam.
12. What is your return policy?
Purchases made on ranavat.com are eligible for exchange or return with store credit only within 30 days of receipt.
13. Can I change or cancel my order?
Please contact our Concierge team at email@example.com. However, once the order has been fulfilled, changes or cancellations cannot be made.
14. What if I have additional questions?
We'd be happy to help! Please email us at firstname.lastname@example.org.