Frequently Asked Questions

FAQs

Track My Order

Q. Can I make any changes to my order?
We are unable to change or cancel any orders once they are placed. Be sure to check your order details and shipping information before placing your order.

Q. Where is my Order?
Once you’ve received your shipping confirmation email you can click HERE to see the status of your order. It may take 24 hours for tracking updates to appear.

Q: Can I change the shipping address on my order?

Once an order is placed, we are unable to make any changes to the shipping address. This is because our system begins processing orders immediately to ensure the fastest possible delivery. If you would like to update the shipping address in your account for future orders, log in to your account and update under addresses.

Q: How do I cancel my order?

At this time, we are unable to cancel any orders once they are placed on ranavat.com. Make sure to check your order details and shipping information before processing your order.

Q. When will my order ship, and when can I expect it?
Standard orders are processed within 1-2 business days. Expedited and Overnight US orders are processed the same day if placed by 12pm PST, otherwise the next business day. Orders ship from Los Angeles, CA, with Standard Shipping taking 5-7 business days. Orders made after 12 pm PST will be fulfilled the next business day.

Q. What should I do if my order arrives damaged or defective?

If your order arrives damaged or defective, please email care@ranavat.com with a detailed description and clear photos within 48 hours of delivery. Claims for damaged, missing, or incorrect items must be submitted within 15 days of the delivery date. We’ll be happy to replace any eligible items right away.

Returns & Exchanges

Q. What is your return policy?

We are committed to ensuring your RANAVAT experience is as radiant as possible! Please note that we do not offer refunds; however, we are happy to provide store credit, which has no expiration date.

While full-size items are eligible for returns within 30 days for U.S. orders, here are a few guidelines to keep in mind:

For U.S. orders, full-size items are eligible for returns within 30 days of purchase.
- All International orders are final sale and cannot be returned.
- Final Sale Items (not eligible for return):
- Skincare minis, Haircare minis, Discovery Sizes, and Ritual Sets
- Facial tools, Ritual Tools, and Kansa Accessories
- Fragrances (classified as hazmat product and with shipping restrictions)

We appreciate your understanding and are always here to help answer questions or provide guidance. All approved returns will be processed as store credit, minus a $5 restocking fee.

What’s Not Eligible for Return?

Skincare minis, Haircare minis, Discovery Sizes, and Ritual Sets are final sale and cannot be returned or exchanged.

Fragrance is classified as a hazmat product and cannot be returned due to shipping restrictions.

For hygiene purposes, Kansa Accessories & Facial Tools are final sale and not eligible for refunds or exchanges.

How to Start a Return or Exchange

Contact Our Concierge Team: email us at care@ranavat.com, and we’ll walk you through the return process.

Pack Your Item Securely: ensure it is in its original packaging to qualify for a return.

Receive Your Prepaid Return Label: we will provide a return shipping label for your convenience.

Ship Your Return – Send the package to the return address provided by our team, and we will process it as soon as it arrives.

Store Credit & Processing Time

Once your return is received and inspected, we will process your store credit and send it to you via email. Your store credit does not expire, so you can use it whenever you're ready for your next purchase.

Shipping fees are non-refundable.

International Orders

All international orders (any order placed outside of the U.S.) are final sale and not eligible for returns or exchanges.

We’re Always Here for You - If you have any questions or need assistance, reach out to care@ranavat.com - we’d love to help!

Royal Circle Rewards

Q. What is Royal Circle Rewards?

Royal Circle Rewards is the RANAVAT Loyalty program designed to reward our customers with points that can be redeemed for discounts on future purchases. Customers earn points for every purchase made exclusively at RANAVAT.com and through engagement. Points expire after 12 months and there is no limit to the amount you can earn.

Q: How do I join Royal Circle Rewards?

Joining is easy: simply create an account and start earning!

Q: How do I earn points with Royal Circle Rewards?

For every dollar you spend on RANAVAT.com, you will receive a point(s) according to your tier.

- On the List $1 = 1 point

- Loyalist $1 = 1.25 points

- Royalist $1 = 1.5 points

Be sure to visit the Ways to Earn section on the Royal Circle Rewards page for more ways to earn points.

Q: How do I redeem my points?

You can redeem your points by signing into your account and then A) going to the Royal Circle rewards page and clicking "Redeem Points" and copy & paste the discount code at checkout, or B) at checkout select the reward from the dropdown options.

There is a minimum spend in order to redeem points:

- $50 minimum spend to redeem 100 points

- $100 minimum spend to redeem 200 points

- $150 minimum spend to redeem 300 points

More questions on Royal Circle Rewards? Visit Royal Circle rewards page and scroll to the FAQs section. Or reach out to Concierge Support

Products

Q. I'm new to RANAVAT products. What do you recommend?
Our Royal Trio Bestsellers Set or Royal are great for trying our best-selling products. For a personalized routine, email care@ranavat.com.

Q. Do the products expire? What's the shelf life once opened?
All products have a 24-month shelf life.

Q. Are your products safe for kids and during pregnancy?
Our products are considered safe for use, but we recommend consulting with your doctor before trying new products.

Q. Are your products paraben and phthalate free?
Yes! Our products are paraben and phthalate free.

Q. Are the fragrances used in Ranavat natural?
Our fragrances are made from essential oils and synthetic isolates from natural sources. They are suitable for sensitive skin and meet global IFRA safety standards.

Q. Can we receive customized guidance on a skincare ritual?
Our Concierge team can provide personalized rituals. Reach out via the chat icon on our website or email care@ranavat.com.

Sustainability

Q. Are Ranavat products cruelty free?
Yes! All Ranavat products are cruelty free and Leaping Bunny certified.

Q. Are Ranavat products vegan?
Yes! All Ranavat products are vegan.

Shipping

Q. Do you offer free shipping?
Yes, free shipping is available for orders over $75 USD in the continental U.S. (excludes Alaska, Puerto Rico, and Hawaii). Free international shipping thresholds vary by location.

Q. Can you help ship to multiple addresses?
Each address requires a separate order. For custom gifting, contact care@ranavat.com.

Q. Can you hold my shipment?
Shipments cannot be held after orders are placed. Contact care@ranavat.com before placing your order for assistance with future-dated shipments.

Q. Who is in charge of customs duties and taxes?
For certain countries, customs duties, taxes, and fees are included at checkout. In other cases, these will be disclosed as a separate line item.

Q. For orders shipping to India:
Recipient names must match official documents for customs verification. Ensure the name on the order matches the KYC document.

Q. Where do you ship?
We ship worldwide except to Spain, Greece, and Mexico. Some products are restricted in certain countries (e.g., Peru, Argentina, Indonesia).

Q. Do you ship to P.O. Boxes?
Yes, we ship to P.O. Boxes using standard ground shipping only - no expedited options available.

Holiday Shipping

Q. Can I have a gift receipt for my Order?
We currently do not offer a gift receipt option; however your recipient can initiate a gift return or exchange by emailing care@ranavat.com with their order number, which can be found on the packing slip.

Q. What is your holiday return policy?
We're pleased to offer an extended holiday return window!

To get started, simply email us at care@ranavat.com with your order number.

*Expedited shipping options are not available for orders containing the fragrance.

ShipInsure Package Protection Insurance

Q. What is ShipInsure Package Protection Insurance?
ShipInsure protects against lost, damaged, or stolen shipments. Claims are reviewed within 24 hours, with a resolution rate of over 97%.

Q. How do I file a claim with ShipInsure?

Visit ShipInsure’s claims website.
Provide your email and order number.
Select the claim reason and preferred resolution.

Q. How does ShipInsure resolve a claim?
Approved claims offer two options:

Refund: Processed to the original payment method within 48 hours.
Reship: A reorder is placed, and you’ll receive a confirmation email.

Discounts

Q. Can I use multiple discount codes in one order?
No, only one discount code can be applied per order.

Q. Is there a first time customer discount?
Yes, we offer a 15% discount off your first purchase. Sign up for our emails and/or SMS updates (the sign-up box is in the footer of our website!) to get your first-time customer 15% off code. Your code will be displayed for you immediately and emailed to you.

Support

Q. What if I have additional questions?
We'd be happy to help! Email us at care@ranavat.com.