1. Can we receive customized guidance on a skincare ritual?
Yes! Please email our founder Michelle at firstname.lastname@example.org for a personalized ritual just for you!
2. When will my order ship, and when can I expect it?
Orders are processed within 3-5 business days. Overnight orders will be processed the same business day if ordered by 12 pm pst, otherwise they will be processed the next business day. Orders ship from Los Angeles, CA and generally take 3-5 business days to deliver. You will receive tracking information in your shipping confirmation email.
3. Do you offer free shipping?
Yes - for all U.S. orders over $75, Canada orders over $100, and international orders over $200.
4. How long will my products last?
All of our products have a 24-month shelf life, with the exception of the Jasmine Hydrating Mist which has a shelf life of 12 months.
5. Are your products safe during pregnancy?
Our products do not have any contraindications, but please consult with your doctor before trying any new products.
6. What do your certifications mean?
Leaping Bunny Association: We do not believe in supporting the inhumane treatment of animals in cosmetic and personal care product testing. Our products are cruelty-free every step of the way.
7. What is the Royal Circle?
The Royal Circle is RANAVAT's Loyalty program to reward our loyal community with points towards purchases. You can earn 1 point per $1 spent, with redemptions starting at 100 points. The RANAVAT referral program allows you to refer a friend to earn $. You can refer a friend and give them 10% off their first purchase of $50+. You will earn $10 in points for every successful referral.
8. Who is in charge of customs duties?
Like most purchases, customs duties are not part of the purchase price and will be calculated at the time of delivery. Customers are 100% responsible for the payment of customs duties.
9. What if my order arrives damaged?
We will gladly replace any damaged or defective items immediately. If your order is missing a product, contains a damaged item, or other concern, please email us a detailed note with photographic evidence at email@example.com within 48 hours of delivery.
10. What if I have additional questions?
We'd be happy to help! Please email us at firstname.lastname@example.org.