Return Policy

Returns

What is your return policy?
We are committed to ensuring your RANAVAT experience is as radiant as possible! Please note that we do not offer refunds; however, we are happy to provide store credit, which has no expiration date.

While full-size items are eligible for returns within 30 days for U.S. orders, here are a few guidelines to keep in mind:

• For U.S. orders, full-size items are eligible for returns within 30 days of purchase.
• All International orders are final sale and cannot be returned.
• Final Sale Items (not eligible for return)
• Skincare minis, Haircare minis, Discovery Sizes, and Ritual Sets
• Facial tools, Ritual Tools, and Kansa Accessories
• Fragrances (classified as hazmat product and with shipping restrictions)

We appreciate your understanding and are always here to help answer questions or provide guidance. All approved returns will be processed as store credit, minus a $5 restocking fee.

What’s Not Eligible for Return?

• Skincare minis, Haircare minis, Discovery Sizes, and Ritual Sets are final sale and cannot be returned or exchanged.
• Fragrance is classified as a hazmat product and cannot be returned due to shipping restrictions.
• For hygiene purposes, Kansa Accessories & Facial Tools are final sale and not eligible for refunds or exchanges.

How to Start a Return or Exchange

1. Contact Our Concierge Team: email us at care@ranavat.com and we’ll walk you through the return process.
2. Pack Your Item Securely: ensure it is in its original packaging to qualify for a return.
3. Receive Your Prepaid Return Label: we will provide a return shipping label for your convenience.
4. Ship Your Return: send the package to the return address provided by our team, and we will process it as soon as it arrives.

Store Credit & Processing Time
Once your return is received and inspected, we will process your store credit and send it to you via email. Your store credit does not expire, so you can use it whenever you're ready for your next purchase.

Shipping fees are non-refundable.

International Orders
All international orders (any order placed outside of the U.S.) are final sale and not eligible for returns or exchanges. We’re Always Here for You - If you have any questions or need assistance, reach out to care@ranavat.com - we’d love to help!